Frequently Asked Questions

I’ve tried to collect some of the common questions I get about my tours. If you have questions not covered here, please don’t hesitate to contact me. The details are at the bottom of this page.


How do I book a tour?

Simply send a request by email to

The important information to indicate is the date, the type of tour and how many you are. If there are children in the group, knowing their age can help me prepare.

I’ll come back to you as soon as I can.

You can also try to call me on +39 041 887 6914 but I cannot answer the phone if I’m doing a tour.


What are the payment options?
  • Cash: nobody says no to cash, as long as it’s below the legal limit of €1000 for cash payments;
  • Credit cards: I accept most of the common cards. My mobile credit card terminal accepts contact-less, chip and magnetic cards. It does, however, not have a printer, so there is no printed receipt for the payment;
  • Online: you can pay in advance, online, by credit card. Please indicate your name or email address as the reason for payment, so I can see who’s paying me;
  • Bank transfer: direct bank transfer is fast and cheap, at least within the SEPA countries. My bank account in the name of RENE’ SEINDAL, the bank is BANCO BPM, account IBAN: IT94V0503402078000000071424, BIC/SWIFT: BAPPIT21716.
Some of the most common accepted payment methods
Who handles credit card transactions for you?

Credit card payments, both online and in person, are handled by MyPOS, which is a European payment services company, offering mobile payment terminals and online payments, based in London, UK.


How do we recognise you?

This is the hardest part of each tour, finding each other, but it usually works out.

If the meeting place in a public place, I will try to be very specific. If necessary, ask for a link to the place on an online map service.

One thing I will always have with me is my tour leader licence, which I normally have on an orange lanyard.

Where’s the meeting place?

There’s not fixed meeting place.

I do walks all over Venice, and if you’re not joining an already arranged tour, we can meet wherever is convenient for you. My only requirement is that it is in central Venice.

The image at the top of this page is the street sign of the “Love of Friends Alleyway“, because friends are important.

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